Joinine 9's Privacy Policy

Your personal information is of the utmost importance to us. This Privacy Policy explains in detail what data we collect, why we collect it, and how we keep it secure.

Last Updated: January 2026
GDPR Compliant
SSL Encrypted

Joinine 9 never sells your personal information to third parties.

Encryption Secure Storage No Third Parties

To protect your information, we How Serious

Joinine 9's Privacy Policy isn't just words on paper — security is enforced at every layer through real technical measures.

End-to-End Encryption

Every transaction and piece of personal information you share is protected by SSL/TLS encryption. No third party can access or read this data.

Secure Data Storage

Your information is stored on internationally certified secure servers. Data protection is maintained through regular backups and firewalls.

No Sale of Personal Data

Joinine 9 will never sell your name, phone number, email, or financial information to any advertiser or third party — that is our core commitment.

Minimal Data Collection

We only collect information that is strictly necessary to provide our services. No unnecessary data is requested or stored.

User Controls

You can view, correct, or request deletion of your stored information at any time. Your data belongs to you.

GDPR Compliant

Our Privacy Policy follows international GDPR standards. Your data is managed in accordance with global best practices.

Last Updated: 1 January 2026
Important: By using Joinine 9, you are deemed to have accepted this Privacy Policy. We therefore encourage you to read the full document before creating an account.

1 Introduction

Joinine 9 (referred to as "we", "the platform", or "the company") is an online Sports Betting and gaming platform. This Privacy Policy explains in detail what information we collect, why we collect it, how we use it, and how we keep it secure.

We believe your data belongs to you. Joinine 9 honours that belief by following a transparent privacy policy. Our Privacy Policy is aligned with international GDPR standards and local digital security regulations.

This policy applies to all services provided through our website, mobile app, and other digital channels. Alongside this policy, we also encourage you to read our Terms and Conditions and Responsible Gaming Policyas well.

2 Data Collection

Joinine 9 only collects information that is strictly necessary to deliver its services and ensure platform security. We collect data in two ways — directly from you, and automatically through analysis of your usage.

Directly collected information:

Type of Data Why It Is Collected
Full Name For account verification and the KYC process
Date of Birth To verify age eligibility (18+)
Mobile Number For account verification, OTP, and communications
Email Address For important notifications and security updates
Mobile Banking Number For deposit and withdrawal processing
National ID Card (if required) For identity verification and large withdrawals

Automatically collected information:

  • IP Address & Device Information
  • Browser type and operating system
  • Time spent on the platform and browsing patterns
  • Login time, location & session details
  • Cookies & Tracking Tokens (details below)
Transparency: We never access your microphone, camera, or contacts. Only the information listed above is collected.

3 How We Use Your Data

Collected data is used strictly for defined purposes. Joinine 9 does not misuse your information under any circumstances.

  • Account Management: For registration, login, and identity verification.
  • Financial Transactions: For deposit, withdrawal, and payment processing.
  • Customer Support: To resolve your issues and answer your questions.
  • Ensuring Security: To prevent fraud, hacking, and illegal activity.
  • Service Improvement: For analytics purposes to improve the user experience.
  • Legal Obligations: To comply with government or court orders.
  • Promotional Communications: To send you offers and updates, with your consent.
Marketing Communications: You can opt out of promotional messages at any time. Do so through your account settings or by contacting our support team.

4 Data Sharing

Joinine 9 does not sell your information to any third party. However, your data may be shared in the following limited circumstances:

  • Payment Processors: With mobile banking providers such as bKash, Nagad, and Rocket — solely to process transactions.
  • Identity Verification Services: With approved third parties for the KYC process.
  • Law Enforcement: By court order or government mandate.
  • Technology Partners: With hosting, analytics, or cybersecurity providers — under strict confidentiality agreements.

Before sharing your information with any third party, we verify that they meet the same privacy standards we uphold. Protecting your data is our responsibility — and that is a commitment we never compromise on.

Warning: Joinine 9 will never ask for your password, PIN, or OTP over the phone or by message. If you receive such a request, stay alert and report it to our support team immediately.

5 Cookie Policy

Joinine 9's website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your experience on the platform.

Types of cookies we use:

  • Essential Cookies: These cannot be disabled, as they are required to maintain your login session and ensure account security.
  • Functional Cookies: To remember your preferred language and settings.
  • Analytics Cookies: To understand platform usage and improve our services.
  • Marketing Cookies: To show relevant ads (with your consent).

You can delete or manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.

6 Data Retention

Your information is retained only for as long as necessary to provide our services or meet legal obligations. Even after account closure, certain data may be kept for a defined period:

  • Active account data — retained for as long as the account remains active.
  • Financial transaction records — retained for up to 5 years as required by law.
  • KYC documents — as directed by regulatory authorities.
  • Support and complaint records — retained for up to 2 years after resolution.

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified in any way.

Secure Deletion: Upon receiving an account deletion request, we permanently delete your personal information within 30 days — excluding data we are required to retain by law.

7 Your Rights

As a Joinine 9 user, you have several important rights over your own data. We respect those rights and are fully committed to helping you exercise them.

In Data Protection What You Can Do

Right to Access Your Data

You may request to know what information we hold about you.

Right to Rectification

You can request corrections to any inaccurate or incomplete information.

Right to Erasure

You can request deletion of your data under certain conditions.

Right to Restrict Processing

You can request that we restrict the processing of your data in certain circumstances.

Right to Data Portability

You may request a copy of your information in a structured, portable format.

Right to Object

You can object to your data being used for marketing or profiling purposes.

To exercise any of these rights, please contact our support team. We aim to respond within 7 business days.

8 Minor Protection

Joinine 9 strictly prohibits access to its services by anyone under the age of 18. Date of birth is verified at registration, and ID documents may be requested in cases of doubt.

We do not knowingly collect information from minors. If we suspect an account has been created by a minor, it is closed immediately and any collected data is deleted. Parents or guardians may contact our support team to report such cases.

18+ Policy: By creating an account, you confirm that you are 18 years of age or older. Providing false information may result in account termination and forfeiture of deposited funds.

9 Security Measures

Joinine 9 uses industry-standard technical and administrative measures to protect your information. The core components of our security framework are:

  • SSL/TLS Encryption: All data transmissions are secured through encrypted connections.
  • Two-Factor Authentication (2FA): OTP is used to add an extra layer of security at login.
  • Firewall and DDoS Protection: Server-level protection against intrusion and attacks.
  • Regular Security Audits: Periodic audits conducted by third-party security experts.
  • Staff Training: Regular staff training on data handling practices.
  • Access Controls: Only authorized personnel are permitted to access specific data.

That said, no internet transmission can be guaranteed 100% secure. If you notice any suspicious activity, change your password immediately and notify our support team.

10 Policy Updates

Joinine 9 reserves the right to update this Privacy Policy as needed. If changes are made, the "Last Updated" date at the top of the page will be revised, and registered users will be notified via mobile or email for any significant changes.

Continued use of the platform after any changes constitutes your acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

11 Contact

For any questions, complaints, or requests regarding our Privacy Policy, please reach out to our support team:

Email: [email protected]
Support Hours: 7 days a week, 9:00 AM to 11:00 PM
Language: Responses provided in both Bengali and English

We take every request seriously and aim to resolve it as quickly as possible. For privacy-related complaints, an initial response is provided within a maximum of 7 business days.

Your Privacy Is Guaranteed — Right Now Play Safe!

You're now familiar with Joinine 9's Privacy Policy — your information is completely safe. Enjoy Sports Betting, slots, and bingo with total peace of mind.

বাংলা